FAQ
Here, you'll find answers to our most frequently asked general questions regarding the order and shipping process. For product-specific questions, please refer to the FAQs on the individual product pages. If you can't find the answer to your specific question, please feel free to contact us here.
Orders & Payment
Yes, you can.
During the order process, there is an option to add a personalized gift note before completing your purchase.
If your order has not yet shipped, please contact our Customer Service team as soon as possible. In most cases, we can add the gift note. However, once your order has shipped, we are unable to make changes.
1. Open a new BabyList registry.
2. Install Babylist button (it allows you to add any item from any online store (it works like Pinterest).
Extra details:
- In the Chrome browsers's top menu, go to "View" and make sure there's a checkmark next to "Always Show Bookmarks Bar".
- Drag the Babylist button to your bookmarks bar above.
- After you have purchased the Weego Baby Carrier, click the "Give this Gift" button again. Then click the button "I've purchased this." Be sure to finish the prompts so that the item does not still appear as available on the Registry.
Previously, it was possible to add products from "non-Amazon sellers," like Weego, to an Amazon Baby Registry. Unfortunately, as of June 2023, Amazon discontinued the Amazon Assistant extension, so it’s no longer possible to add items from other websites to Amazon registries.
If you’re experiencing issues paying by credit or debit card, the reason might be that our payment provider is located in Ireland. Therefore, cards that aren’t authorized for international transactions may not work for payments. In this case, you can still pay by credit card via PayPal, even if you don’t have a PayPal account. Simply select "PayPal" in the payment section, then choose “Continue without a PayPal account” below the “Log In” button and enter your card details to complete the payment.
If this doesn’t resolve the issue, or if you encounter any other payment-related problem, please contact our Customer Service team via Chat or here.
You cannot combine two credit cards at checkout (e.g. Visa gift card and credit/debit Visa card).
However, you may use your Visa gift card to buy a Weego gift card in our online shop. We offer gift cards in several amounts, and you will be able to match your Visa/Mastercard/Amex gift card amount.
Here are the steps:
1. Please register your gift card with the issuing company before using it, otherwise it will not work.
2. Purchase a Weego gift card in the amount of the Visa/Mastercard/Amex gift card and check out, using the credit gift card to pay. You will then receive the Weego gift card code.
3. Use the Weego gift card code at checkout, and if necessary, you may now use your credit/debit card for any remaining balance needed.
If you placed your order recently and have not yet received a shipping confirmation, please contact our Customer Service team as soon as possible. We will do our best to assist you.
Once your order has shipped, we are unable to cancel or modify it.
If you placed your order recently and have not yet received a shipping confirmation, please contact our Customer Service team as soon as possible. We will do our best to assist you. Once your order has shipped, we are unable to change the shippink address.
Unfortunately, the billing address cannot be changed once the order has been placed. However, if the change is essential, we can cancel the order and send you a new payment link to place the order with the correct details.
Shipping & Returns
With regular shipping, deliveries typically arrive within 8-12 business days. However, please note that standard shipping may occasionally take longer.
If you need your order sooner, we recommend choosing our Priority Shipping option for $7.95, which ensures delivery within 4-6 business days.
For the fastest service, you can select FedEx Express Shipping for $14.95, with delivery in 2-3 business days.
Yes, you can.
Once your order has left our warehouse, you will receive an email notification with a 'Track your order' link. This link allows you to monitor the status of your delivery.
If you have any further questions, our Customer Service team is happy to assist you.
Your satisfaction is our top priority. If you have any questions or concerns, please contact us via Chat or email.
You may return your purchase within 30 days of receiving your order, as long as the items are in new, unused condition.
To start a return for your Weego, simply reach out via Chat or email at customer-service@weego.com, and we’ll provide return instructions.
Please note that customs, duties, and sales taxes are not refundable through Weego. However, you may be able to recover these by contacting your local customs office.
Once we receive your returned product, returns are processed promptly, and you can expect a full refund within 5-10 days. Please allow up to 30 days for the refund to appear on your credit card statement.
Customers are responsible for return shipping costs unless the product is defective or there was an error in fulfilling the order. Please use a carrier that provides tracking and insurance, as we cannot be held responsible for packages damaged during return shipment.
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